Privacy Policy

 

We are committed to ensuring that the privacy of everyone who uses Tia Tamblyn Massage’s services and goods is protected. This policy explains when and why personal information is collected, how it is used and kept secure.

  • We keep to a minimum the amount of information we hold about you.  
  • We use your data to respond to your enquiries about our services and to provide the best possible services to you
  • We apply appropriate security measures to protect your personal data.

We may change this Policy from time to time so please check this page occasionally to ensure you are happy with any changes.

If you have any questions about the privacy of your data, please contact us.

What personal data do we hold and why?

For individuals using our services we may hold data on your name, contact information and health history that you provide to us.  We may also hold data from people enquiring about or booking to use our services on behalf of others.

Personal data is collected from individuals in order to:

  • Respond to enquiries and process bookings for using our services
  • Provide the best possible service tailored to your needs, taking into account individual's medical conditions, health profile and preferences.  In doing so we are also meeting our professional obligations regarding safe working practices
  • Where you have given consent, we may send you marketing communications with news and offers

Whom do we share your data with?

Tia Tamblyn Massage may work with appropriate professionals in the provision of therapy services.

With your permission, your GP or other healthcare professionals may be contacted.

All other third parties we use - including those who provide email and storage solutions used in our day to day work - are selected for, and monitored on, how they meet the requirements of current UK data protection legislation and the requirements of GDPR.

Exemptions to the above are where we are asked to provide information as a result of a court order or to recover monies due.

We do not share your data with anyone else.

How do we store your data?

When you give us personal information, we make our best effort to ensure its security on our internal systems to prevent unauthorised use.

We will store your personal information for a maximum of seven years after your last communication with us, in line with our insurance requirements.

Financial transactions between us might include some personal data. We are required to keep this information for the current financial year plus an additional six years.

Data such as name and email address are transmitted over this internet when communicating or storing data online. This can never be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

What about marketing communications?

You can choose whether you wish to receive marketing emails from us with news and offers.  You will only receive these emails if you have given consent to do so.  You can contact us at any time and ask to be removed from our mailing list either by emailing us tia@botelet.com or by clicking the 'Unsubscribe' link in a previous marketing email from us.

Email addresses of individuals who have opted to receive mailings from us are stored on our Mailchimp account.  You can read Mailchimp's privacy policy here.

What are cookies and how are they used?

A cookie is a small file that is downloaded onto a user's hard drive when accessing certain websites. Cookies are commonly used across a majority of websites. You are not able to be personally identified through cookies.  They provide information to us about which pages of our website are being accessed and how they are being used, enabling us to amend our website to make it as informative and user-friendly as possible. 

Website monitoring

Our website uses Google Analytics which records the actions you take on our website. The information collected does not include any sensitive personal data. Data is collected by Google Analytics is for internal use only. The information collected is used to improve our website function and usability.  Read Google Analytics' Privacy Policy here.

How to change information or contact us about anything concerning our use of your personal data

If there are any changes in your details that we need to reflect, you need to check the accuracy of the details that we hold about you, or if you have any other questions about this Privacy Policy, please contact us.